Privacy Policy

1. Introduction

Unbound ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare management platform. We comply with HIPAA and other applicable healthcare privacy regulations.

2. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

• Name, email address, phone number
• Date of birth and demographic information
• Account credentials

Health Information

• Medical history and health records
• Appointment information
• Healthcare provider information
• Insurance information

Technical Information

• IP address and device information
• Browser type and version
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and manage appointments
• Store and manage your health records securely
• Communicate with you about your account and services
• Comply with legal obligations and healthcare regulations
• Detect, prevent, and address technical issues and security threats
• Analyze usage patterns to improve user experience

4. HIPAA Compliance

As a healthcare platform, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is:

• Encrypted both in transit and at rest
• Stored in HIPAA-compliant infrastructure
• Accessible only to authorized personnel
• Subject to strict access controls and audit logs
• Never sold or used for marketing without your explicit consent

5. Information Sharing

We do not sell your personal or health information. We may share your information only in the following circumstances:

• With your healthcare providers, as authorized by you
• With service providers who assist in operating our platform (under strict confidentiality agreements)
• When required by law or to protect rights and safety
• In connection with a business transfer (merger, acquisition, etc.)
• With your explicit consent

6. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data transmission
• Encrypted databases and secure storage
• Regular security audits and vulnerability assessments
• Multi-factor authentication options
• Role-based access controls
• Regular data backups

7. Your Rights

You have the right to:

• Access your personal and health information
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal requirements)
• Export your data in a portable format
• Opt-out of non-essential communications
• Restrict certain uses of your information
• Receive an accounting of disclosures

8. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Health records may be retained for longer periods as required by healthcare regulations and laws.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Significant changes will be communicated via email or prominent notice on our platform.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@unbound.living
• Privacy Officer: privacy@unbound.living

For questions about your health information rights under HIPAA, you may also contact our Privacy Officer at the email address above.

12. Terms of Service

Please also review our Terms of Service, which govern your use of our platform.